Contact information
Contact Information
Last Updated: June 17, 2026
At LumeCroft, we believe that great customer service is just as important as great products. Whether you have a question about an order, need help choosing the right product, or simply want to share feedback, our team is here and ready to help. We are committed to responding to every inquiry as quickly as possible.
How to Reach Us
We offer multiple ways to get in touch with us. Please choose the option that is most convenient for you and we will get back to you as soon as we can.
Email Support
Email is our primary and preferred method of communication. Our customer support team monitors our inbox regularly and aims to respond to all inquiries within 24 to 48 business hours.
Email: support@lumecroft.com
Please include your order number in your email if your inquiry is related to a specific order, as this will help us assist you more quickly.
Phone Support
If you prefer to speak with someone directly, you are welcome to call us during our business hours. We are happy to assist you over the phone with any questions or concerns you may have.
Phone: +1 (323) 907-9644
Mailing Address
If you need to send us a physical letter or return a product, please use the address below. Please note that this is our business address and not a retail location open to the public.
Business Name: LumeCroft
Address: 6725 Meriwether Ct, Rancho Cucamonga, CA 91701, United States
Business Hours
Our customer support team is available during the following hours:
Monday through Friday: 9:00 AM to 5:00 PM (Pacific Standard Time)
Saturday and Sunday: Closed
Please note that inquiries received outside of business hours or on public holidays will be responded to on the next available business day.
Order Support
If you have a question about an existing order, including order status, shipping updates, returns, or exchanges, please email us at support@lumecroft.com with your order number and we will look into it right away. You can also track your order using the tracking number provided in your shipping confirmation email.
Product Questions
If you have a question about a specific product, including sizing, compatibility, materials, or any other details, please do not hesitate to reach out. Our team has detailed knowledge of every product we carry and will be happy to help you make the right decision before you purchase.
Returns and Refunds
If you would like to initiate a return or request a refund, please contact us at support@lumecroft.com with your order number and reason for return. Please review our full Refund Policy before reaching out to ensure your item qualifies for a return. Our team will guide you through the process step by step.
Feedback and Suggestions
We are always looking for ways to improve and your feedback means a great deal to us. If you have suggestions about our products, website, or customer service, please share them with us at support@lumecroft.com. We read every message and take all feedback seriously.
Business Name: LumeCroft
Email: support@lumecroft.com
Phone: +1 (323) 907-9644
Address: 6725 Meriwether Ct, Rancho Cucamonga, CA 91701, United States
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (PST)