Refund policy
Refund & Return Policy
At LumeCroft, we want you to be completely satisfied with every purchase you make. If for any reason you are not happy with your order, we are here to help make it right.
30-Day Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Once the 30-day period has passed, unfortunately we are unable to offer a return or exchange.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it unworn or unused, with tags still attached, and in its original packaging. You will also need to provide the receipt or proof of purchase. Items that have been used, damaged by the customer, or returned without original packaging may not be eligible for a full refund.
How to Start a Return
To start a return, please contact us at support@lumecroft.com with your order number and reason for return. Do not send your item back without first contacting us, as items sent back without prior approval will not be accepted. Once your return request is approved, we will send you a return shipping label along with clear instructions on how and where to send your package.
Returns should be sent to:
6725 Meriwether Ct, Rancho Cucamonga, CA 91701, United States
Damages and Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong item, contact us immediately at support@lumecroft.com so we can assess the situation and make it right as quickly as possible. We take product quality seriously and will work with you to resolve any issue promptly.
Non-Returnable Items
Certain types of items cannot be returned. These include perishable goods such as food, flowers, or plants, custom or personalized products, personal care goods such as beauty or hygiene products, hazardous materials, flammable liquids, or gases. We also cannot accept returns on sale items or gift cards. If you are unsure whether your item qualifies for a return, please reach out to us before sending anything back.
Exchanges
If you would like to exchange an item for a different size, color, or product, the fastest way to do so is to return the original item first. Once your return is accepted and processed, you can place a new order for the item you want. This ensures the quickest turnaround time for you.
European Union 14-Day Cooling Off Period
If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing any justification. To qualify, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. Proof of purchase is also required.
Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or not. If approved, your refund will be automatically processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us immediately at support@lumecroft.com and we will investigate right away.
Late or Missing Refunds
If you have not received your refund after 15 business days, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at support@lumecroft.com.
Contact Us
Business Name: LumeCroft
Email: support@lumecroft.com
Phone: +1 (323) 907-9644
Address: 6725 Meriwether Ct, Rancho Cucamonga, CA 91701, United States
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (PST)