Privacy policy
Privacy Policy
Last Updated: June 17, 2026
At LumeCroft, we are committed to protecting your privacy and being transparent about how we collect, use, and share your personal information. This Privacy Policy explains our practices when you visit our website, make a purchase, or interact with us in any way. By using our Services, you agree to the collection and use of information in accordance with this policy.
Who We Are
LumeCroft is a home and wellness brand based in Rancho Cucamonga, California, United States. We operate an online store at lumecroft.com, powered by Shopify. If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@lumecroft.com.
Information We Collect
We collect different types of information depending on how you interact with our store and Services.
Contact Details
When you create an account, place an order, or reach out to us, we may collect your full name, email address, phone number, billing address, and shipping address.
Financial Information
When you make a purchase, we collect payment information including credit card or debit card details, financial account information, transaction details, and payment confirmation. Please note that all payment processing is handled securely by Shopify and our payment partners. LumeCroft does not store your full card details on our servers.
Account Information
If you create an account with us, we collect your username, password, security questions, and your preferences and settings within the account.
Transaction Information
We keep records of the items you view, add to your cart, purchase, return, exchange, or cancel, as well as your full order history with us.
Communications
If you contact us by email, phone, or through our contact form, we collect the content of those communications including your name, contact details, and the nature of your inquiry.
Device and Usage Information
When you visit our website, we automatically collect certain technical information including your IP address, browser type, device type, operating system, pages visited, time spent on pages, and how you navigate through our store. This information is collected through cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect for the following purposes:
To Process and Fulfill Your Orders
We use your personal information to process payments, fulfill and ship your orders, send order confirmation and tracking emails, and handle any returns or exchanges.
To Provide Customer Support
We use your contact details and order history to respond to your questions, resolve issues, and provide you with an excellent customer experience.
To Improve Our Store and Services
We use usage and device information to understand how customers interact with our store, identify areas for improvement, and optimize the shopping experience for all visitors.
For Marketing and Promotional Purposes
With your consent, we may use your email address to send you promotional emails about new products, special offers, and other updates from LumeCroft. You can opt out of these emails at any time by clicking the unsubscribe link at the bottom of any marketing email we send you.
For Security and Fraud Prevention
We use your information to detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities to protect both our customers and our business.
To Comply with Legal Obligations
We may use or disclose your information as required by applicable law, court order, or government regulation.
How We Share Your Information
LumeCroft does not sell your personal information to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:
Shopify
Our store is hosted and powered by Shopify. Shopify collects and processes your personal information as part of providing us with their platform services. For more information on how Shopify handles your data, please visit the Shopify Privacy Policy at privacy.shopify.com.
Payment Processors
We work with secure payment processors to handle all financial transactions. Your payment information is processed securely and we do not store full card details on our systems.
Shipping and Fulfillment Partners
We share your name, address, and order details with our shipping carriers and fulfillment partners in order to deliver your orders to you.
Marketing and Advertising Partners
We may share limited information with advertising platforms such as Google and Meta to show you relevant advertisements. You can opt out of targeted advertising through your device or browser settings.
Legal and Regulatory Authorities
We may disclose your information to law enforcement, government agencies, or other parties when required by law or to protect the rights, property, or safety of LumeCroft, our customers, or the public.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
Essential Cookies are necessary for the website to function properly, such as keeping items in your cart and maintaining your session.
Analytics Cookies help us understand how visitors interact with our website so we can improve the experience.
Marketing Cookies are used to show you relevant advertisements based on your browsing behavior.
You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Your Rights and Choices
Depending on where you live, you may have the following rights regarding your personal information:
Right to Access — You may request a copy of the personal information we hold about you.
Right to Correct — You may request that we correct any inaccurate or incomplete information we hold about you.
Right to Delete — You may request that we delete your personal information, subject to certain legal exceptions.
Right to Opt Out of Marketing — You may opt out of receiving marketing emails from us at any time by clicking the unsubscribe link in any of our emails or by contacting us directly.
Right to Data Portability — You may request that we transfer your personal information to another organization or directly to you in certain circumstances.
Right to Withdraw Consent — Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at support@lumecroft.com. We will respond to your request within a reasonable timeframe as required by applicable law.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Security of Your Information
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@lumecroft.com and we will take steps to delete that information.
International Transfers
LumeCroft is based in the United States. If you are visiting our store from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our Services, you consent to the transfer of your information to the United States and other countries where our service providers operate.
Third Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
Business Name: LumeCroft
Email: support@lumecroft.com
Phone: +1 (323) 907-9644
Address: 6725 Meriwether Ct, Rancho Cucamonga, CA 91701, United States
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (PST