Shipping policy
Shipping Policy
Last Updated: June 17, 2026
Thank you for shopping with LumeCroft. We are committed to getting your order to you as quickly and safely as possible. Please read our shipping policy carefully so you know exactly what to expect when you place an order with us.
Order Processing Time
All orders are processed within 1 to 2 business days after payment has been confirmed. You will receive an order confirmation email as soon as your order is placed, and a separate shipping confirmation email with your tracking number once your order has been dispatched.
Please note that orders placed on weekends or public holidays will be processed on the next available business day. During peak seasons or promotional periods, processing times may be slightly longer, but we will always do our best to get your order out as quickly as possible.
Domestic Shipping Options
We offer the following shipping options for all orders within the United States:
Standard Shipping
Standard shipping is completely free on all orders with no minimum purchase required. Orders shipped via standard shipping typically arrive within 3 to 7 business days from the date of shipment. This is our most popular shipping option and is available to all customers across the United States.
Expedited Shipping
For customers who need their order sooner, we offer expedited shipping at an additional cost. Expedited orders typically arrive within 2 to 3 business days from the date of shipment. The cost of expedited shipping will be calculated and displayed at checkout before you complete your purchase.
Express Shipping
Express shipping is our fastest available option for domestic orders. Express orders typically arrive within 1 to 2 business days from the date of shipment. The cost of express shipping will be calculated and displayed at checkout before you complete your purchase.
Delivery Time Estimates
All delivery times listed above are estimates only and begin from the date your order is shipped, not from the date your order is placed. Delivery times are not guaranteed and may vary depending on your location, carrier availability, and other factors outside of our control.
LumeCroft is not responsible for delays caused by shipping carriers, weather events, natural disasters, customs processing, or any other circumstances beyond our reasonable control. If your order is significantly delayed, please contact us and we will do our best to assist you.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can use this tracking number to monitor the progress of your delivery at any time.
If you have not received a tracking number within 3 business days of placing your order, please contact us at support@lumecroft.com and we will look into it right away.
Shipping Address
Please ensure that your shipping address is correct and complete before submitting your order. LumeCroft is not responsible for orders that are delayed or lost due to an incorrect or incomplete shipping address provided by the customer. If you realize you have entered the wrong address, please contact us immediately at support@lumecroft.com. We will do our best to make corrections before your order is dispatched, but we cannot guarantee changes once the order has been processed.
Lost, Delayed, or Damaged Packages
We take great care in packaging and shipping your orders. However, if your package arrives damaged, is lost in transit, or is significantly delayed beyond the estimated delivery window, please contact us within 7 days of the expected delivery date at support@lumecroft.com. Include your order number and a description of the issue, and we will work quickly to resolve the situation by offering a replacement, store credit, or a full refund where applicable.
Please note that LumeCroft is not liable for packages that are confirmed as delivered by the carrier but reported as not received. In such cases, we recommend checking with neighbors, building management, or your local post office before contacting us.
International Shipping
LumeCroft currently ships to select international destinations. International orders typically arrive within 7 to 21 business days from the date of shipment, depending on the destination country and local customs processing times.
Please be aware that international shipments may be subject to customs duties, taxes, and import fees charged by the destination country. These charges are the sole responsibility of the customer and are not included in the price of the product or the shipping fee. We recommend checking with your local customs office for more information on applicable fees before placing an international order.
LumeCroft is not responsible for delays caused by customs processing or for packages held by customs authorities.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address, a failed delivery attempt, or the customer refusing the delivery, we will contact you to arrange reshipment. Please note that additional shipping charges may apply for reshipped packages. If you choose not to have the package reshipped, we will issue a refund for the product cost only, minus the original shipping fee where applicable.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at support@lumecroft.com. We will do our best to cancel your order before it is processed and shipped. However, if your order has already been dispatched, it cannot be cancelled and you will need to follow our return process once you receive the item.
Questions About Your Shipment
If you have any questions or concerns about your order or shipment, our customer support team is always happy to help. Please do not hesitate to reach out to us and we will respond as quickly as possible.
Contact Us
Business Name: LumeCroft
Email: support@lumecroft.com
Phone: +1 (323) 907-9644
Address: 6725 Meriwether Ct, Rancho Cucamonga, CA 91701, United States
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (PST)